What attendees in 2017 said:
"It was a great event and I found it very interesting to hear about other's experience in the shared services space." - Global SSC Director of midwest manufacturing firm with SSC in Hungary.
"There were many seasoned veterans in the SSC arena highlighting their lessons learned. In thinking about our own client base, we know there are folks who are only beginning this journey and this type of event could be quite valuable for them."- Global Head of East Coast banking firm with SSC location in Poland.
"We discussed how beneficial this would have been to us in the early days of our establishment of our Krakow office and believe others would feel the same." - Global Process Owner from blue-chip Financial Services firm with SSC location in CEE.
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In 2018, we'll continue with our razor-sharp focus on American investors in Eastern Central Europe's SSC sector.
New in 2018: a pre-day - USA-CEE Digital Services Matchmaking Day - focused exclusively on connecting global US companies (both IT firms and non-IT firms) with top IT and Software Sourcing talent in Eastern Central Europe.
"It was a great event and I found it very interesting to hear about other's experience in the shared services space." - Global SSC Director of midwest manufacturing firm with SSC in Hungary.
"There were many seasoned veterans in the SSC arena highlighting their lessons learned. In thinking about our own client base, we know there are folks who are only beginning this journey and this type of event could be quite valuable for them."- Global Head of East Coast banking firm with SSC location in Poland.
"We discussed how beneficial this would have been to us in the early days of our establishment of our Krakow office and believe others would feel the same." - Global Process Owner from blue-chip Financial Services firm with SSC location in CEE.
***
In 2018, we'll continue with our razor-sharp focus on American investors in Eastern Central Europe's SSC sector.
New in 2018: a pre-day - USA-CEE Digital Services Matchmaking Day - focused exclusively on connecting global US companies (both IT firms and non-IT firms) with top IT and Software Sourcing talent in Eastern Central Europe.
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Agenda:
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8:00 AM to 9:00 AM
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Registration and Light Breakfast
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9:00 AM to 9:30 AM
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Welcome and Introduction. Setting the stage and the case for Eastern Central Europe as locations for Shared Services centres/Captives, IT and Technology Sourcing, Numbers, statistics and examples. Keynote Presentation: Vin Kumar, Global Operations & Digital Transformation Leader at The Hackett Group. Kumar is Digital Finance & Global Business Services Program Leader, The Hackett Group.
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9:30 AM to 10:30 AM
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Panel: “Why we chose “City/Country”. Case Studies and Lessons Learned from the newcomers”. 3 American corporations who are new investors in CEE – Insights into how they made their decisions to invest, what processes they are delivering, and key success factors driving their SSC operations. Panelists:
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10:30 AM to 11:00 AM
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Networking and coffee
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11:00 AM to 11:45 AM
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A quick look into the variety of Services being delivered from CEE.
3 Panelists, who are providing services such as Engineering and CAD/CAM Design, Legal Process Outsourcing, Pension fund accounting and mid-office services, actuarial services, medical diagnostics and R&D. Panelists:
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11:45 AM to 12:15 PM
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"Facts and myths of outsourcing software development to Central Eastern Europe".
Przemek Berendt, former CMO at one of the largest CEE-based IT Service Providers. |
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12:15 PM to 1:30 PM
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Networking Luncheon and The Great Debate (20 min):
“BPO vs Captive/Shared Services” - 2 speakers (1 BPO and 1 SSC) defend their case. Are BPO service providers an alternative to establishing Captive shared services operations?
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1:30 PM to 3:15PM
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Locations: Exploring the options and meeting key peers who are already present
3 Cities and 3 American Investors in each city present case studies.
Research and Deep-dive Briefings (Trends, Tech and Talent). 2:15 – 2:30 SSC/BPOs in Central and Eastern Europe - Industry Trends as seen by Centre Managers - Findings of the ASPIRE/Malecki SSC Centre Head Survey 2018. 2:30 – 2:45 Tech issues bedeviling SSCs - and a discussion around some solutions. Led by Screaming Box CEO Dave Erickson. 2:45-3:00 Tech Talent: Costs and Trends - Disclosure and presentation of the recent deep-dive research from Grafton Recruitment on Digital/Tech talent salaries and benefits in Poland. Granular details on IT salary levels across well-defined specialties and across specific cities. 3:00-3:15 Closing Remarks |
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3:15 PM to 4:30 PM
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Coffees, VIP Networking and One-on-One Meetings
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The Awards: The 2nd annual USA-Europe Shared Services/ITO Awards
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6:00 PM
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Cocktails Reception and VIP Networking.
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7:15 PM to 8:45 PM
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USA–Europe Shared Services/ITO Awards Gala: Seated dinner with Tables of 10.
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8:45 PM to 11:30 PM
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Award celebrations, networking, wines.
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