What attendees in 2018 said:
"It was a great event and I found it very interesting to hear about other's experience in the shared services space." - Global SSC Director of midwest manufacturing firm with SSC in Hungary.
"There were many seasoned veterans in the SSC arena highlighting their lessons learned. In thinking about our own client base, we know there are folks who are only beginning this journey and this type of event could be quite valuable for them."- Global Head of East Coast banking firm with SSC location in Poland.
"We discussed how beneficial this would have been to us in the early days of our establishment of our Krakow office and believe others would feel the same." - Global Process Owner from blue-chip Financial Services firm with SSC location in CEE.
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In 2019 we'll continue with our razor-sharp focus on American investors in Eastern Central Europe's SSC sector.
"It was a great event and I found it very interesting to hear about other's experience in the shared services space." - Global SSC Director of midwest manufacturing firm with SSC in Hungary.
"There were many seasoned veterans in the SSC arena highlighting their lessons learned. In thinking about our own client base, we know there are folks who are only beginning this journey and this type of event could be quite valuable for them."- Global Head of East Coast banking firm with SSC location in Poland.
"We discussed how beneficial this would have been to us in the early days of our establishment of our Krakow office and believe others would feel the same." - Global Process Owner from blue-chip Financial Services firm with SSC location in CEE.
***
In 2019 we'll continue with our razor-sharp focus on American investors in Eastern Central Europe's SSC sector.
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Agenda:
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8:00 AM to 9:00 AM
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Registration and Light Breakfast
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9:00 AM to 9:30 AM
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Welcome and Introduction. Keynote Presentation:
The Real Threat for GBS hubs: Cybersecurity. Real-time user case-studies. Speaker: Arjen Sader, Impact Advisory (Dentons) |
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9:30 AM to 10:30 AM
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Panel: Case Studies and Lessons Learned from both New and Veteran Investors in CEE.
3 American corporations who are investors in CEE offer Insights into building strategic advantages, how processes are rapidly-evolving, and key success factors to make your BSC exceed your Board's expectations. . Panelists:
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10:30 AM to 11:00 AM
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Networking and coffee
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11:00 AM to 11:45 AM
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The rise of sophisticated Services Centers in CEE.
How American companies in CEE are moving up the value-chain, delivering strategic advantage to US corporates across a range of industries and service-delivery processes. Hear from 2 Panelists, who are providing more complex services, such as AML, Global CoE services, and R&D. Panelists (2):
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11:45 - 12:15 Process Automation in Practice: What mature BSCs/GBS Centers are doing to boost efficiency and transform Processes. Speaker: Mike Solomon, Office of the Chairman, Another Monday
12:15pm to 1:00pm 2 short Executive briefings (20 min each):
a) How Global BPOs are adding Strategic Value and bottom-line profit. A BPO Case-Study, presented by the Client and Service Provider. Vijay Suriyanarayanan, Director - Cognitive Business Operations North America, Tata Consultancy Services (TCS)
b) Financial institutions and Blockchain: A Case Study. David Warren, DataArt Solutions, Inc.
a) How Global BPOs are adding Strategic Value and bottom-line profit. A BPO Case-Study, presented by the Client and Service Provider. Vijay Suriyanarayanan, Director - Cognitive Business Operations North America, Tata Consultancy Services (TCS)
b) Financial institutions and Blockchain: A Case Study. David Warren, DataArt Solutions, Inc.
1:00pm to 2:30pm VIP Luncheon and Networking
The Awards: The 3rd annual USA-Europe Business Services Awards
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6:00 PM
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Cocktails Reception and VIP Networking.
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7:15 PM to 8:45 PM
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USA–Europe Business Services Awards Gala (Seated dinner with Tables of 10).
31 top American companies have been "Short-Listed" as finalists, including: Citi Europe, NASDAQ, Moodys, Western Union, 3M, QVC Global Business Services, Corning, Arconic Global Business Services (GBS) (Alcoa), Avis Budget Group Business Support Center, Celanese BSC, Moodys, NASDAQ, Uber, Western Union, Molson Coors GBS, Amazon, Goodyear, Honeywell International Services, Schlumberger (Shared Services), Newell Group (Jarden Business Services), MSD IT Global Innovation Center, Mondelez European Business Services Centre, Talent Alpha, TCS (Tata), Groupon, PWC, CapGemini, Cognizant, Stefanini, State Street. |
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8:45 PM to 11:30 PM
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Award celebrations, networking, tastings of wines from Central Europe.
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